As a customer, you are responsible for the following:
Allowing access into and out of the yard
Notifying our team if there is a change of listed dogs using the yard (including visiting dogs or foster dogs)
Confining your pet (if they are aggressive) from the yard on date of service and confirming with our scoopers on your service date that they are secured. Please note:If we cannot enter your yard, we don’t receive confirmation that an aggressive dog is secured when we arrive at your yard or your pet will not allow us to enter, you will still be charged for the service trip and your service will be resumed on its next scheduled date.
Area to be serviced must be free of excessively tall grass, leaves, snow and debris for our re-DOO guarantee to be effective (though this is not a requirement for us to scoop your yard). Although we will make every effort to make your yard 100% clean, our pooper scoopers understandably cannot clean what they cannot see. If visibility is a concern, you will be notified on your scoop ticket.
Our Re-DOO guarantee: We ensure 100% satisfaction from our clients! If for any reason you are unhappy with any work performed, please contact us within 24 hours of the visit at (469) 405-7667 or e-mail service@superscoopers.com. We will either return to the yard to re-DOO the job or else give you a credit for the visit that week.
Billing:
A working card is required to be on file for us to perform services.
The card on file will be charged the following business day after each cleaning.
If a card is declined, we will try the card again on the next business day. If the card declines again, services will be suspended until payment is rendered.
A late fee of $8.00 will be applied to the account for any amount that remains unpaid for over 30 days.
Initial scoops or cleanings after a significant pause in service may be subject to a higher fee due to accumulated waste.
Clients with an unpaid account balance of over 45 days will be required to pay all overdue balances and put down a $100 deposit before services can be reinstated. This deposit will be applied toward any initial scoop charges to account for the extra waste accumulation during the lapse in service. Any deposit balance remaining after the initial scoop will be applied toward future visits.
Pricing and promotions are subject to change. In the rare event that this occurs, you will be notified at least two (2) weeks prior to any changes. Cancellation of regular services prior to one month of scoopings will result in forfeiture of any signup promotions.
Severe weather may make it hazardous for our scoopers to be outside to complete all scheduled visits for a day. When this occurs, you will be notified by our team if your cleaning will be missed. Missed scoops will be rescheduled later in the week, if possible. You will not be charged for scoops that cannot be rescheduled due to inclement weather.
In times when your dog(s) will not be using the yard (e.g. vacation, illness) and you would like to avoid paying for an unnecessary visit, please notify us at least 24 hours in advance if you would like a cleaning to be skipped. Please notify us at least a week in advance if your cleaning to be skipped falls on a holiday week.
Super Scoopers does not assume any liability for damage made to gates, yards, pets or any other property.
Our team may take photos of your pet(s) for social media posts. If you wish for us not to post pictures of your pet(s), simply let us know by e-mail at service@superscoopers.com.
Either party may terminate service at any time. To terminate service, please e-mail service@superscoopers.com or call (469) 405-7667. Upon termination notification, your card will be charged for any outstanding balances (if applicable).
Cancellation of regular recurring services after the first two visits will result in the first visit pricing to change to our one-time service fee, which is based off time. Please refer to our pricing for one-time cleanings for reference.
By initiating service, you agree to the listed service terms and conditions and give Super Scoopers permission to enter your premises and perform services.
